Ronix FAQ

Frequently asked questions specifically about our repair, pickup and spare parts service.

Spare parts FAQs

Please visit our online Spare Parts Shop click > here . The whole tool diagram and individual component lists for the selected tool are shown here. Simply type the device model or bare tool number into the catalog search box. The model number is printed on the product's nameplate.

For orders through the online shop, a flat rate per order of … is charged.

A power tool's spare parts are the essential components of that tool. They are part of the tool's standard equipment; without them, the tool cannot be used.  Toothed belts, bolts, brackets, and carbon brushes are examples of spare parts.

Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

Generally speaking, no. Spare parts are designed specifically for each product. To ensure you find the fitting spare parts, always check the product nameplate before starting your search.

Please contact our customer service team for support. They will be able to determine the correct product and part for you.

You can purchase Ronix spare parts either through our online spare parts shop or at any of our Ronix authorized dealers.

Orders can only be edited or cancelled within a limited time frame. To request order cancelation: please phone the online shop customer service team immediately and if possible, the order will be cancelled.

To change an order: when an order has been entered in the system, it cannot be changed; however, it may be possible for the online shop customer service team to cancel the order. Please phone the online shop customer service immediately. Call ….  to contact the online shop customer service team (*available Monday to Friday between 9am and 5pm; call charges depend on your provider, please check with your operator).

Products for collection must be securely boxed to prevent damage during transportation. Our carrier may also refuse to take items inadequately packaged.

You can decide if the tool is to be kept at the service center and recycled there, or if you'd like it returned disassembled. Please note that a charge will apply for the return of re-assembled tools.

To ensure reliability and a seamless match every time, our components are carefully inspected and accurately assembled to the highest quality specifications. The use of non-genuine parts can have an impact on the performance of your tool.

Ronix keeps spare parts available for at least … years depending on the demand and availability in the respective markets.

You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product.

The standard delivery charge is … inc. VAT.

We accept payment via major payment methods including Visa, MasterCard, Maestro, and American Express.

Some basic information is required to register. This includes your e-mail address, a password and your postal address (to enable delivery of goods). We also request a telephone number to enable delivery status communications.

There is no cost to register.

Yes, you have the option to delete your Bosch Professional online shop account.

Yes, you can change your personal information in the “My account” area after logging in.